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✈️ Global Shipping | Worldwide Shipping🌍
Customer Service info@bluebellcrafts.uk
For orders shipped to the UK, Europe and other international destinations, please allow up to 3 business days for production before shipping.
Once production is complete, estimated shipping times are:
Standard shipping: up to 12 business days.
Express shipping: up to 6 business days.
Therefore, the estimated total time from placing your order is:
Standard shipping: up to 15 business days.
Express shipping: up to 9 business days.
Business days do not include weekends or public holidays.
All tracking enquiries: info@bluebellcrafts.uk
EU customers: Orders delivered to countries within the European Union may be subject to VAT, customs duties, brokerage fees or other charges imposed by the destination country. For assistance or enquiries, please contact info@bluebellcrafts.uk.
Please note that factors outside our control, including customs clearance, public holidays, severe weather, local carrier delays, seasonal demand or other unexpected circumstances, may affect delivery times. We apologise for any inconvenience caused.
Individual items within the same order may be shipped from different production or fulfilment locations and may arrive on different dates.
Please note that Bluebell Crafts is not responsible for customs fees, import duties, taxes or other charges that may be incurred when your order reaches its destination, unless otherwise stated at checkout.
All orders require up to 3 business days for production before shipping.
Production time is separate from shipping time and begins after your order has been successfully placed and payment has been confirmed.
For custom products, please ensure that the image and information you provide are correct and suitable for production. If we require additional information or a replacement image, production may be delayed until we receive your response.
Once your package has passed through customs, it will normally be transferred to a local delivery carrier.
Delivery and tracking times may vary depending on seasonality, customs clearance, carrier backlogs and the speed of the local delivery service.
To offer a wide selection of products and fulfil orders efficiently, many of our kits are shipped directly from international production or fulfilment facilities.
All orders require up to 3 business days for production. After production, standard shipping takes up to 12 business days and express shipping takes up to 6 business days.
You will receive a shipping confirmation email with tracking information once your order has been dispatched, where tracking is available.
You can check the latest status of your shipment using our order tracking page:
Enter your tracking number or order details on the tracking page to view the latest available shipping updates.
Please note that tracking information may take some time to appear after your order has been dispatched. Carrier updates may not appear immediately.
If the estimated delivery period has passed and your order has not arrived, please check your tracking information and contact your local delivery carrier. You may also contact us at info@bluebellcrafts.uk, and we will do our best to assist you.
Orders that are still within the estimated delivery period are not considered lost or delayed. Refund requests for orders currently in transit will be reviewed in accordance with our Refund Policy.
We ship our products from multiple production and fulfilment facilities.
As a result, items within the same order may be sent from different locations and may arrive at different times.
If you receive only part of your order, the remaining items are likely still in transit. You may also receive separate tracking numbers for each package.
Tracking information may update slowly while a package is travelling between countries, passing through customs or being transferred between international and local carriers.
This is normal and does not necessarily mean that the package has stopped moving.
Please allow additional time for the next tracking update. If the estimated delivery period has passed without an update, please contact us.
Because we ship from multiple production and fulfilment locations, your order may arrive in separate packages.
Each package is assigned its own tracking number and may arrive on a different date.
We use a range of international shipping providers. Once your package reaches the destination country and passes through customs, it will normally be transferred to a local delivery carrier.
The final carrier may vary according to your destination, the product ordered and the shipping service selected.
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please review your address carefully before completing checkout. If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has entered production or has been dispatched.
Bluebell Crafts is not responsible for orders that are delayed, returned, lost or delivered incorrectly because the customer provided an incomplete or incorrect address.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before it can be sent again.
If your tracking information shows that your package has been delivered but you cannot locate it, please:
Check around the delivery location.
Ask members of your household and neighbours.
Check whether the carrier left the package in a safe place.
Contact the local delivery carrier.
If the package still cannot be found, please contact us with your order number and tracking information.
We will review the available information and assist where possible. In some cases, we may ask you to contact the delivery carrier or provide additional information so the delivery can be investigated.
If your order arrives damaged, please contact us as soon as possible and provide:
Your order number.
A description of the problem.
Clear photographs of the damaged item.
Clear photographs of the packaging.
Please keep the item and its original packaging until we have reviewed your request.
We will assess the information provided and offer an appropriate solution in accordance with our Refund Policy.
You may request to cancel or change your order within 24 hours of placing it.
Please contact us as soon as possible. If your order has already entered production or has been assigned a tracking number, we may be unable to change or cancel it.
Submitting a cancellation or change request does not guarantee that the request can be completed.
Custom or personalised products may be subject to additional restrictions once production has started.
If you are unhappy with your order or experience a problem, please contact us at info@bluebellcrafts.uk and include your order number and a description of the issue.
Orders that are still within the estimated delivery period are not considered lost or delayed. Refund requests for orders currently in transit will be reviewed in accordance with our Refund Policy.
For complete information about eligibility, damaged products, returns and refunds, please review our full Refund Policy.
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