For kits that ship from Global regions -> UK & Europe, expect total door-to-door shipping times between 5-12 business days depending on your location. 

All Tracking Inquiries: info@bluebellcrafts.uk

EU Customers: As of July 1, 2021, customers in the 27 member states of the European Union may be required to pay VAT in addition to any customs brokerage fees prior to receiving their package(s). For assistance or inquiries, please contact: info@bluebellcrafts.uk.

Please note that factors outside of our control (eg holiday congestion, weather events, health crises) may impact shipping times. We apologize for the inconvenience. 

Individual items within an order may ship from different locations and may arrive on different dates. 

*Please note that Bluebell Crafts is not responsible for any customs fees or import duties that may be incurred upon receipt of the shipment. 

Processing Times 

Order delivery times as mentioned above do not include order processing times.

Stock Designs: Processing times for stock designs (ie not Custom Kits) is 3-5 business days. 

Custom Kits: Processing time for custom kits is 5-10 business days. Processing times for custom kits is contingent on potential back-and-forth with the customer over edits. 

Shipping Carriers

You can expect to receive your package(s) through your local carrier once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Shipping FAQs

Where is my order? 

To keep the cost of our kits low and pass the savings on to you, we ship a majority of our kits directly from our warehouses and manufacturing facilities located in China's HeNan Province. Under usual circumstances, total delivery time is 5-15 days depending on your location (excluding processing times). Due to COVID-19, expect delivery between 20-30 days. 

Please note that delivery times are not guaranteed. Does not include customs clearance or order processing.

 

Why did I only receive part of my order?

We ship our kits from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times. 

Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.

Why does my tracking appear stuck?

This is completely normal. When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean).  

Why did I receive two separate tracking numbers?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. 

What shipping provider do you use? 

You can expect to receive your package(s) through your local carrier once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Can I cancel my order? 

You may cancel your order within 24 hours after it is placed. However, due to unusually long processing times related to COVID-19, we now allow you to cancel your order if it has not yet been assigned a tracking number.

If your order is already assigned a tracking number, it has already been sent out and we will unfortunately not be able to cancel it. 

What is your refund policy?

If you're unhappy with your order for any reason send an email to info@bluebellcrafts.uk and tell us your issue.

*We do not offer refunds on items that are currently still in transit* 

See our full Return Policy here.