Faqs

General Questions

Q1: What is diamond painting?
Diamond painting is a relaxing and creative art form where you apply tiny, sparkling resin "diamonds" to a pre-printed canvas. The result is a stunning, shimmering piece of artwork.

Q2: Do I need any prior experience to start diamond painting?
Not at all! Diamond painting kits are designed for everyone, from beginners to experienced crafters. Each kit comes with detailed instructions to guide you.

Products and Orders

Q3: What does a diamond painting kit include?
Each kit includes:

  • A pre-printed adhesive canvas
  • Color-coded resin diamonds
  • A diamond applicator pen
  • Wax or gel for the pen
  • A tray to organize the diamonds

Q4: How can I place an order?
Simply browse our collection, add your desired items to the cart, and follow the checkout process. We accept multiple payment methods for your convenience.

Payments

Q5: What payment methods do you accept?
We accept a range of payment methods, including:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • PayPal

Shipping and Delivery

Q9: Where is my order?
You can track the status of your order using our shipment tracking page. Simply click here and enter your tracking number. If you need further assistance, please contact us.

Q6: Do you ship across the United Kingdom?
Yes, we offer shipping to all locations within the UK.

Q7: How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery times may vary but usually take 6–10 business days.

  • Regular Shipping: Delivery usually takes 6–10 business days and is the most economical option.
  • Express Shipping: For faster delivery, express shipping delivers within 4-6 business days. Additional charges apply, which will be calculated at checkout.

 Q8: What are the shipping charges?

We offer free shipping on orders over £80. For orders below this amount, a standard shipping fee applies, which will be displayed at checkout.

Returns and Refunds

Q8: What is your return policy?
If you’re not satisfied with your purchase, you can return it within 14 days of receipt for a refund or exchange. Please ensure the item is in its original condition and packaging.

Q9: How can I request a refund or exchange?
Contact us via email at info@bluebellcrafts.uk with your order details, and our team will guide you through the process.

Customer Support

Q10: How can I contact you for support?
You can reach us via:

Q11: Do you offer custom diamond painting kits?
Yes, we can create custom kits from your favorite photos! Please visit our "Custom Orders" page for more details.